Reservations Agent - Now Hiring
Job Classification:
Full Time/Year Round Working Environment:
Indoors/OfficeSupervisor:
Reservations Manager Hours:
40 hrs/week, days vary; weekends and holidays
Summary:
Reservations agent is responsible for daily tasks in the reservation office including answer phones and emails, booking reservations, and daily reporting.
Must have strong communications skills, both oral and written, and knowledge of the ranch to assist in answering guest questions and to book reservations.
Primary Job
Responsibilities:
oWork with Opera Property Management System, Track HS CRM and Microsoft office products to field guest inquiries via phone and emailoOperate within the policies and procedures set forth for the reservation department and the ranchoRepresent the ranch by being friendly and knowledgeable to both guests and staffoKnow all cabins/rooms layouts, amenities and locationoCheck availability, offer alternatives if needed, and quote rates for potential guestsoAnswer any/all questions relating to a stay at the ranch:
activities, programming, stay minimums, transportations, etc.
oBook reservations efficiently in guest cabins to maximize room revenueoProvide reservation documentation to guests as needed such as confirmations, deposit requests and reminders, etc.
oWeekly department meetings to discuss events and specials, promotions, marketing, revenue management, group bookings and future planning Secondary Job
Responsibilities:
oMonitor guest numbers for certain time periods as not to exceed capacityoDaily reporting to double check work and ensure all reservations are entered correctlyoEnter rebookings and follow up on rebooking requests as necessary oMaintain wait list as needed, reaching out as space opens upBenefits and Compensation:
oThe reservationist position is a full-time, year-round, position and qualifies for the ranch's full benefit packageoMedical, Dental, AD&D, Life Insurance and 401k with employer matchoWellness reimbursement benefit - Annual monetary benefit to be used for wellness for things like a ski pass or the purchase of sporting equipment.
oPaid volunteer dayso$16/hr starting wage oMonthly Sales Incentive (historically works out to an additional $2-$3 per hour) oShare in the ranch-wide tip pool - (historically works out to an additional $1-$2 per hour)oStaff housing and employee meals available.
This Job Description is an overview of the scope of responsibilities for the Reservations Agent position and is not intended to be an inclusive list of tasks and expectations.
Employees are held accountable for all duties of this job.
I further understand that this Job Description does not constitute a written or implied contract of employment and that the company reserves the right to revise and change duties as the need arises.
RequirementsPhysical Requirements:
Office position that requires sitting in an office during business hours with time for ample breaks to move throughout the day.
Education and Experience Requirements:
oHigh School Diploma or equivalentoMinimum 1 year experience and/or training in reservations or hospitality industry.
Candidates with a strong sales background in non-hospitality related fields will be considered.
Additional
Qualifications:
oDemonstrates exceptional verbal and written communication skills and possess excellent telephone etiquette.
oProven ability to overcome objections, offer alternatives and close the sale.
oInternally motivated; works well and achieves results with little or no supervision.
oManages stress, maintains focus and positive attitude amidst change or under pressure.
oWorks well in a team environment.
oExperience with Windows Operating Systems, Microsoft Office Products, and Internet based programs and applications.
oExperience with Opera or similar reservations or CRM systems is a plus.
Salary:
$16 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
Full Time/Year Round Working Environment:
Indoors/OfficeSupervisor:
Reservations Manager Hours:
40 hrs/week, days vary; weekends and holidays
Summary:
Reservations agent is responsible for daily tasks in the reservation office including answer phones and emails, booking reservations, and daily reporting.
Must have strong communications skills, both oral and written, and knowledge of the ranch to assist in answering guest questions and to book reservations.
Primary Job
Responsibilities:
oWork with Opera Property Management System, Track HS CRM and Microsoft office products to field guest inquiries via phone and emailoOperate within the policies and procedures set forth for the reservation department and the ranchoRepresent the ranch by being friendly and knowledgeable to both guests and staffoKnow all cabins/rooms layouts, amenities and locationoCheck availability, offer alternatives if needed, and quote rates for potential guestsoAnswer any/all questions relating to a stay at the ranch:
activities, programming, stay minimums, transportations, etc.
oBook reservations efficiently in guest cabins to maximize room revenueoProvide reservation documentation to guests as needed such as confirmations, deposit requests and reminders, etc.
oWeekly department meetings to discuss events and specials, promotions, marketing, revenue management, group bookings and future planning Secondary Job
Responsibilities:
oMonitor guest numbers for certain time periods as not to exceed capacityoDaily reporting to double check work and ensure all reservations are entered correctlyoEnter rebookings and follow up on rebooking requests as necessary oMaintain wait list as needed, reaching out as space opens upBenefits and Compensation:
oThe reservationist position is a full-time, year-round, position and qualifies for the ranch's full benefit packageoMedical, Dental, AD&D, Life Insurance and 401k with employer matchoWellness reimbursement benefit - Annual monetary benefit to be used for wellness for things like a ski pass or the purchase of sporting equipment.
oPaid volunteer dayso$16/hr starting wage oMonthly Sales Incentive (historically works out to an additional $2-$3 per hour) oShare in the ranch-wide tip pool - (historically works out to an additional $1-$2 per hour)oStaff housing and employee meals available.
This Job Description is an overview of the scope of responsibilities for the Reservations Agent position and is not intended to be an inclusive list of tasks and expectations.
Employees are held accountable for all duties of this job.
I further understand that this Job Description does not constitute a written or implied contract of employment and that the company reserves the right to revise and change duties as the need arises.
RequirementsPhysical Requirements:
Office position that requires sitting in an office during business hours with time for ample breaks to move throughout the day.
Education and Experience Requirements:
oHigh School Diploma or equivalentoMinimum 1 year experience and/or training in reservations or hospitality industry.
Candidates with a strong sales background in non-hospitality related fields will be considered.
Additional
Qualifications:
oDemonstrates exceptional verbal and written communication skills and possess excellent telephone etiquette.
oProven ability to overcome objections, offer alternatives and close the sale.
oInternally motivated; works well and achieves results with little or no supervision.
oManages stress, maintains focus and positive attitude amidst change or under pressure.
oWorks well in a team environment.
oExperience with Windows Operating Systems, Microsoft Office Products, and Internet based programs and applications.
oExperience with Opera or similar reservations or CRM systems is a plus.
Salary:
$16 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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